Returns & Refunds Policy

Effective Date: September 15, 2026 Last Updated: September 15, 2026

Our Commitment to You

At BoomerBing™, we want you to feel confident when ordering from our store.

Many BoomerBing™ products are created specifically for you after your order is placed. Because these products are made to order, our return and exchange process differs from that of a traditional retail store that maintains inventory.

This Returns & Refunds Policy applies to purchases made through shop.BoomerBing.com and other BoomerBing™ online sales pages that link to this Policy.

BoomerBing™ is operated by Podcast Excellence Academy LLC, doing business as BoomerBing™.

Please review this Policy before completing your purchase.

1. Made-to-Order Products

Many BoomerBing™ products are produced specifically after an order is placed.

Because of the made-to-order nature of these products, we generally do not accept returns, exchanges, or refunds for buyer's remorse, including situations where:

You change your mind after ordering
You select the wrong size
You select the wrong color
You decide that you prefer a different product
The product fits differently than expected but matches the size ordered
You no longer want the item after it has been produced

We strongly encourage customers to review product descriptions, sizing guides, available colors, product images, shipping information, and order details carefully before completing a purchase.

This policy does not limit any rights you may have under applicable law.

2. Order Changes and Cancellations

Because made-to-order products may enter production shortly after an order is submitted, order changes and cancellations are not guaranteed.

If you need to request a change or cancellation, contact BoomerBing™ as soon as possible at:

[email protected]

If the order has not yet entered production or fulfillment, we may be able to modify or cancel it.

Once an order has entered production or fulfillment, it may no longer be possible to:

Cancel the order
Change the product
Change the size or color
Modify the design
Remove an item from the order

Shipping-address changes may also become unavailable once an order has been processed or shipped.

Submitting a cancellation or change request does not mean the request has been approved. We will confirm whether the requested change can be made.

If BoomerBing™ cancels an order before fulfillment and a refund is due, the refund will be issued in accordance with Section 11 of this Policy.

3. Damaged, Defective, Misprinted, or Incorrect Items

If an item arrives:

Damaged
Defective
Misprinted

Incorrectly produced
In a different size or color than what you ordered
As a different product than what appears on your confirmed order

please contact BoomerBing™ within 30 days of delivery.

To help us review your claim, please provide:

Your order number
Your full name
The email address used for the order
A description of the problem
Clear photographs showing the entire affected item
Close-up photographs showing the defect, damage, or printing issue when applicable
A photograph of the size label, packing slip, shipping label, or packaging when requested

Please keep the affected product and packaging until your claim has been reviewed.

Once the issue has been reviewed and approved, BoomerBing™ may provide an appropriate resolution, which may include:

A replacement product
A reprint
A refund
Another reasonable resolution based on the circumstances

In many cases, you will not need to return a damaged, defective, misprinted, or incorrect item.

Do not ship an item back unless BoomerBing™ specifically instructs you to do so.

4. Incorrect Size or Color Selected by the Customer

Please review sizing information and product selections carefully before placing an order.

If the product you receive matches the size and color selected on your confirmed order, it generally is not eligible for return, exchange, or refund simply because:

The item does not fit as expected
You prefer another size

You prefer another color
You change your mind about your selection

Sizing can vary between garment manufacturers and product styles. Customers should consult the sizing information provided on the applicable product page before ordering.

If the size or color you receive is different from the size or color shown on your confirmed order, contact us within 30 days of delivery. That issue may qualify as an incorrect-item claim under Section 3.

5. Missing Items From an Order

Some orders containing multiple products may arrive in separate packages or at different times.

Before reporting an item as missing, please review:

Your shipping confirmation
Available tracking information
Any notices indicating that the order was divided into multiple shipments

If all expected shipments have been delivered and an item is still missing, contact BoomerBing™ as soon as possible.

Please provide:

Your order number
The missing item
Photographs of the package you received
A photograph of the packing slip, when available
Any other information requested to help us investigate the shipment

If we confirm that an item was omitted from your order, we will determine the appropriate replacement or refund.

6. Lost Packages

If your order has not arrived by the estimated delivery date, first review the tracking information provided with your shipment.

If the tracking information suggests that the package may be lost in transit, contact BoomerBing™.

Claims involving packages believed to be lost in transit should be submitted within 30 days of the estimated delivery date.

Please provide:

Your order number
Your name
Your shipping address
Available tracking information
Any relevant communication from the shipping carrier

We will review the shipment information and determine the appropriate resolution.

If a package is confirmed lost in transit, BoomerBing™ may provide a replacement or refund as appropriate.

7. Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location
Check with household members
Check with neighbors
Check with building management or front-desk personnel when applicable
Review the carrier's delivery information or photograph, if available
Contact the shipping carrier

If the package still cannot be located, contact BoomerBing™ and provide your order number and shipping information.

We will review the available tracking and delivery information.

A package marked delivered by the carrier does not automatically qualify for a refund or replacement. Resolution will depend on the carrier's records and the circumstances surrounding the delivery.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Street address
Apartment, suite, or unit number
City
State
ZIP or postal code
Country

before submitting your order.

If an incorrect or incomplete address was provided by the customer and the order has already entered fulfillment or shipped, BoomerBing™ cannot guarantee that the address can be changed.

Orders that are lost, returned, delayed, or undeliverable because of an incorrect or incomplete address supplied by the customer may not qualify for a free replacement or refund.

If reshipment is possible, the customer may be responsible for additional shipping costs.

9. Packages Returned to Sender

A package may be returned to the fulfillment facility for reasons including:

An incorrect or incomplete address
An undeliverable address
Failure to claim the package
Refusal of delivery

Failure to pick up the package
Customs or carrier-related issues

If we receive notice that your package has been returned, we may contact you for additional information.

If the return resulted from incorrect information provided by the customer, refusal of the shipment, or failure to claim the package, additional shipping charges may apply before the order can be reshipped.

If the return resulted from a confirmed carrier or fulfillment error, BoomerBing™ will review the circumstances and determine an appropriate resolution.

Customers should respond promptly to notices concerning returned packages because fulfillment providers may not hold returned merchandise indefinitely.

10. Exchanges

Because many BoomerBing™ products are made to order, we do not generally provide traditional merchandise exchanges.

For example, we do not normally exchange a correctly produced:

Medium shirt for a large shirt
Black hoodie for a blue hoodie
Hat for a different style
Mug for a different design

when the product delivered matches the customer's original order.

If an item arrives damaged, defective, misprinted, or incorrect, we may arrange a replacement rather than requiring a traditional return and exchange.

11. Refunds

If BoomerBing™ approves a refund, the refund will generally be issued to the original payment method used for the purchase.

We will process approved refunds within the time required by applicable law and as reasonably practical after approval.

After BoomerBing™ initiates the refund, additional processing time may be required by your:

Bank
Credit-card issuer
Financial institution
Payment processor

BoomerBing™ does not control the processing time of your financial institution after a refund has been submitted.

Depending on the circumstances, an approved refund may cover:

The affected item
The entire order
A portion of the order
Applicable original shipping charges

Original shipping charges are generally not refundable when the return or refund request results from customer preference, incorrect customer information, or another matter for which BoomerBing™ is not responsible.

When a refund results from a confirmed BoomerBing™ or fulfillment error, applicable shipping charges may also be refunded.

12. Return Shipping

Do not mail merchandise to BoomerBing™ or to a fulfillment facility unless our customer-support team specifically instructs you to do so.

Many damaged, defective, misprinted, or incorrect-item claims can be resolved through photographs and other documentation without requiring the physical product to be returned.

If a return is required, BoomerBing™ will provide instructions regarding where and how the item should be returned.

Products mailed without authorization may not be accepted or processed.

13. Final Sale, Customized, Promotional, and Special Products

Certain products may be designated as Final Sale.

These may include, when applicable:

Personalized merchandise
Customized merchandise
Limited-edition products
Clearance merchandise
Special promotional merchandise
Certain discounted products
Other products specifically identified as Final Sale

Any additional restrictions applicable to a product will be stated on the applicable product page or during checkout when appropriate.

A Final Sale designation does not eliminate rights relating to merchandise that arrives damaged, defective, materially misprinted, or different from what was ordered when applicable law requires a remedy.

14. Gift Cards and Digital Products

If BoomerBing™ offers gift cards, electronic gift certificates, downloadable products, or other digital products, those items may be subject to different refund or cancellation rules.

Unless otherwise stated at the time of purchase, gift cards and digital products are generally non-refundable after delivery, activation, redemption, or download, except where otherwise required by law.

Any product-specific terms displayed at the time of purchase will also apply.

15. Promotions and Discounted Merchandise

Products purchased using a promotional code, discount, sale price, bundle offer, or other promotion remain subject to this Returns & Refunds Policy unless different terms are clearly disclosed as part of the promotion.

Refunds, when approved, are based on the amount actually paid for the affected merchandise, not the product's regular retail price.

Promotional codes and discounts have no cash value and generally will not be refunded separately.

16. Chargebacks and Payment Disputes

We encourage customers to contact BoomerBing™ first if there is a problem with an order.

Our goal is to investigate legitimate order issues and provide an appropriate resolution whenever possible.

Nothing in this Policy limits any rights you may have to dispute an unauthorized, incorrect, or otherwise legally disputable charge with your payment provider.

17. Rights Provided by Law

This Returns & Refunds Policy is intended to explain BoomerBing™'s standard policies for made-to-order merchandise.

Nothing in this Policy is intended to waive or restrict any non-waivable consumer rights provided under applicable federal, state, or local law.

Where applicable law provides greater rights than those stated in this Policy, the applicable legal requirement will control.

18. How to Request Support

If there is a problem with your BoomerBing™ order, please contact us as soon as possible.

Email:

[email protected]

Please include:

Your name
Your order number
The email address associated with your order
A description of the problem
Photographs when the issue involves damage, defects, printing, packaging, missing

merchandise, or an incorrect item

Providing complete information when you first contact us will help us investigate your request more efficiently.

You may also submit an order-support request through the BoomerBing™ Contact Support page.

19. Policy Updates

BoomerBing™ may update this Returns & Refunds Policy periodically to reflect changes in our products, fulfillment practices, shipping practices, business operations, technology, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this Policy.

The version of this Policy in effect when your purchase was made will generally apply to that purchase, unless applicable law requires otherwise.